Privacy Policy

Your Privacy Matters

At JacketHero, we take your privacy seriously. This policy explains what information we collect, how we use it, and what your rights are. Our goal is to be 100% transparent with you — no hidden clauses, no small print games.

What We Collect

When you place an order, create an account, or contact us, we collect basic information like your name, email address, phone number, shipping address, and payment details. If you choose to customize your order, we may ask for specific size-related information to make sure the product fits perfectly.

We also collect data automatically when you browse our website. This includes your IP address, device type, browser, and which pages you visit. This helps us improve your shopping experience and keep our website secure.

How We Use Your Information

We use your information to process your orders, send confirmation emails, deliver products, and provide customer support. We may also send you updates about sales, new arrivals, or special offers — but only if you’ve signed up for them.

Your data helps us personalize your experience. That includes showing you products you might like, remembering your preferences, and helping you pick the right size or style. It also helps us prevent fraud, fix bugs, and improve the site’s performance.

Sharing Your Data

We do not sell, rent, or trade your personal information with anyone. Some trusted third-party services help us run JacketHero — like payment processors, delivery companies, and analytics tools. They only get the information needed to do their job, and they’re bound to keep it secure and confidential.

Cookies and Tracking

We use cookies to make your visit smoother and smarter. Cookies help remember what’s in your cart, keep you logged in, and show you relevant products. You can disable cookies in your browser if you want, but some features of the site may not work correctly without them.

We also use tools like Google Analytics to understand how visitors use our site. This data is anonymous and used only to improve the website experience.

Your Rights

You can ask us at any time to access, update, or delete your personal information. Just contact our support team and we’ll handle it promptly. If you no longer want to receive marketing emails, you can unsubscribe at the bottom of any message.

If you’re located in a region with data privacy laws like the GDPR, you’re entitled to additional rights like data portability, restriction of processing, and the right to object. We respect and support those rights fully.

Data Security

We use encryption, firewalls, and secure servers to protect your information. Your payment data is processed through PCI-compliant systems, and we never store full credit card details on our servers.

While no system is 100% foolproof, we do everything in our power to keep your information safe.

Children’s Privacy

JacketHero is not intended for users under the age of 13. We do not knowingly collect personal information from children. If we discover that we have unintentionally collected such information, we’ll delete it immediately.

Changes to This Policy

If we make changes to this policy, we’ll update the “Last updated” date at the bottom. Significant changes will be clearly communicated on our website or via email.

Contact Us

Have questions or concerns about your privacy? We’re here to help. Contact us at support@jackethero.com and we’ll get back to you within 12 hours.

Last updated: July 2025